Legals
Privacy Policy
The website www.laser-skin.co.uk and all the contents and information shared here is applicable to the companies listed below:
Name: DKB1 LTD
Address: 90 Hagley Road, Birmingham, West Midlands, United Kingdom, B16 8LU
Company Number: 13613127
Name: LP29 Limited
Address: Lombard House, Cross Keys, Lichfield, Staffordshire, United Kingdom, WS13 6DN
Company Number: 15465713
Name: JT Beauty Ltd
Address: 27 Frederick Street, Birmingham, West Midlands, United Kingdom, B1 3HH
Company Number: 15465713
Name: By Sonica Ltd
Address: 8 Springhill Lane, Wolverhampton, West Midlands, United Kingdom, WV4 4SH
Company Number: 15757611
Name: Acer Beauty Ltd
Address: 8 Euston Place, Leamington Spa, CV32 4LN
Company Number: 15872801
Name: Laser Skin Leicester Ltd
Address: 158 Upper New Walk, Leicester, United Kingdom, LE1 7QA
Company Number: 15833617
Name: H LASER LTD
Address: 15 College St Nottingham, NG1 5AQ
Company Number: 15914641
Name: Kroam Skin Ltd
Address: Suite 2M, Queens Chambers, 5 John Dalton Street, Deansgate, Manchester, M2 6ET
Company Number: 16146100
Name: Laser Skin Leeds Ltd
Address:Lower Ground Floor, 31 Park Square West, Leeds, LS1 2PF
Company Number: 16159480
Name: BTR Trading Ltd
Address: 142 New Road, Bromsgrove, B60 2LE, England
Company Number: 16096205
What personal information do we collect?
• We currently collect and process the following information:
• For our customers only we collect Name, Address, telephone number and email address.
How do we collect personal information and why?
Most of the personal information we process is provided to us directly by you for one of the following reasons:
• To identify you from other customers when providing you treatments
We use the information that you have given us to:
• Tailor treatments to your personal specifications.
Who do we share personal information with and why?
If you choose to make a purchase from us using a loan, we will share your information with our lending partner Buyline Ltd. We will only do this with your consent. For information about how Buyline process your information please visit: https://www.buyline.co.uk/privacy-policy/
1. Your consent. You are able to remove your consent at any time. You can do this by contacting info@laser-skin.co.uk
How do we store personal information?
Your information is securely stored. We keep your name, address, telephone number and email address for 3 years. We will then dispose your information by deleting your information from our IT systems.
What rights do you have about your data?
Under data protection law, you have rights including:
• Your right of access – You have the right to ask us for copies of your personal information.
• Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at info@laser-skin.co.uk if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at:
DKB1 LTD
90 Hagley Road,
Birmingham,
West Midlands,
United Kingdom,
B16 8LU
LP29 Limited
Lombard House,
Cross Keys,
Lichfield,
Staffordshire,
United Kingdom,
WS13 6DN
JT Beauty Ltd
27 Frederick Street,
Birmingham,
West Midlands,
United Kingdom,
B1 3HH
By Sonica Ltd
8 Springhill Lane
Wolverhampton
West Midlands
United Kingdom
WV4 4SH
Acer Beauty Ltd
8 Euston Place,
Leamington Spa,
CV32 4LN
Laser Skin Leicester Ltd
158 Upper New Walk,
Leicester,
United Kingdom,
LE1 7QA
H LASER LTD
15 College St
Nottingham,
NG1 5AQ
KROAM SKIN LTD
Suite 2M, Queens Chambers,
5 John Dalton Street,
Deansgate,
Manchester,
M2 6ET
Laser Skin Leeds Ltd
Lower Ground Floor,
31 Park Square West,
Leeds,
LS1 2PF
BTR Trading Ltd
142 New Road
Bromsgrove
B60 2LE
England
Email: info@laser-skin.co.uk
You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Customer Services Policy
COMMITMENT TO EXCELLENT CUSTOMER SERVICE STATEMENT
At Laser Skin UK, we are dedicated to delivering exceptional customer service. Our commitment is rooted in maintaining the highest standards of professional excellence to ensure the best outcomes for all our clients. We welcome and value all feedback and see it as a valuable opportunity to continuously enhance and improve our services for our clients. In the unlikely event that your experience is not as anticipated or has fallen short of our expected levels of excellence, we appreciate the opportunity to rectify any grievance for you.
COMPLAINTS PROCESS
HOW LASER SKIN DEAL WITH COMPLAINTS THAT MAY ARISE:
Laser Skin UK prioritises client satisfaction, and the complaints procedure is crafted to address concerns promptly. It applies to all services and products that Laser Skin offers.
At Laser Skin UK, we believe in making it easy for clients to raise concerns or register complaints. Our policy is to welcome complaints as opportunities for learning and improvement, ensuring they are handled appropriately and taken seriously.
The policy is not designed to appoint blame, consider the possibility of negligence or to provide compensation.
Clients can log a complaint in person or in e-mail to info@laser-skin.co.uk.
Once acknowledged Laser Skin require all complaints to be put in writing by e-mail to the Clinical Manager. The client will receive a full response within 21 days of receipt of the complaint or concern. This will enable us to investigate the matter fully.
Any complaints will be dealt with the therapist involved, with the upmost discretion and maintaining confidentiality.
If the complaints cannot be resolved, then the matter will be referred to the director.
The client should be aware of the no refunds policy.
HOW COMPLAINTS ARE ASSESSED:
• Each complaint is assessed impartially.
• We treat all complaints fairly and with respect.
• All personal data is stored confidentially in line with GDPR guidelines.
REFUNDS POLICY
Laser Skin does not offer refunds, unless a course has been paid for and you change your mind in 7 days of purchase and no services have been redeemed.
There is no refund on pre-pays and they are not transferable to other individuals, treatments, or clinic. If you have started a course of treatments, we cannot offer refunds for the remaining sessions.
Individual treatments are not eligible for any refunds.
BOOKING/CANCELLATIONS POLICY
A booking fee of £20 is required for consultation that will be refunded against treatment.
Whilst we are reluctant to charge for any cancellations or ‘no show’ appointments, it has a detrimental impact on our services and clients.
We require a 48-hour notice period of cancellation. Clients who cancel, or reschedule within 48 hours will forfeit their deposit.
Package deals – Clients with a package will forfeit one treatment for every appointment that is cancelled, rescheduled with 48 hours or no shows.
Please ensure you fully understand the terms of business laid out here, if you have any questions at any time before or during your treatment course, please do not hesitate to discuss with your therapist or email info@laser-skin.co.uk.
Legals
Privacy Policy
The website www.laser-skin.co.uk and all the contents and information shared here is applicable to the companies listed below:
Name: DKB1 LTD
Address: 90 Hagley Road, Birmingham, West Midlands, United Kingdom, B16 8LU
Company Number: 13613127
Name: LP29 Limited
Address: Lombard House, Cross Keys, Lichfield, Staffordshire, United Kingdom, WS13 6DN
Company Number: 15465713
Name: JT Beauty Ltd
Address: 27 Frederick Street, Birmingham, West Midlands, United Kingdom, B1 3HH
Company Number: 15465713
Name: By Sonica Ltd
Address: 8 Springhill Lane, Wolverhampton, West Midlands, United Kingdom, WV4 4SH
Company Number: 15757611
Name: Acer Beauty Ltd
Address: 8 Euston Place, Leamington Spa, CV32 4LN
Company Number: 15872801
Name: Laser Skin Leicester Ltd
Address: 158 Upper New Walk, Leicester, United Kingdom, LE1 7QA
Company Number: 15833617
Name: H LASER LTD
Address: 15 College St Nottingham, NG1 5AQ
Company Number: 15914641
Name: Kroam Skin Ltd
Address: Suite 2M, Queens Chambers, 5 John Dalton Street, Deansgate, Manchester, M2 6ET
Company Number: 16146100
Name: Laser Skin Leeds Ltd
Address:Lower Ground Floor, 31 Park Square West, Leeds, LS1 2PF
Company Number: 16159480
Name: BTR Trading Ltd
Address: 142 New Road, Bromsgrove, B60 2LE, England
Company Number: 16096205
What personal information do we collect?
• We currently collect and process the following information:
• For our customers only we collect Name, Address, telephone number and email address.
How do we collect personal information and why?
Most of the personal information we process is provided to us directly by you for one of the following reasons:
• To identify you from other customers when providing you treatments
We use the information that you have given us to:
• Tailor treatments to your personal specifications.
Who do we share personal information with and why?
If you choose to make a purchase from us using a loan, we will share your information with our lending partner Buyline Ltd. We will only do this with your consent. For information about how Buyline process your information please visit: https://www.buyline.co.uk/privacy-policy/
1. Your consent. You are able to remove your consent at any time. You can do this by contacting info@laser-skin.co.uk
How do we store personal information?
Your information is securely stored. We keep your name, address, telephone number and email address for 3 years. We will then dispose your information by deleting your information from our IT systems.
What rights do you have about your data?
Under data protection law, you have rights including:
• Your right of access – You have the right to ask us for copies of your personal information.
• Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at info@laser-skin.co.uk if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at:
DKB1 LTD
90 Hagley Road,
Birmingham,
West Midlands,
United Kingdom,
B16 8LU
LP29 Limited
Lombard House,
Cross Keys,
Lichfield,
Staffordshire,
United Kingdom,
WS13 6DN
JT Beauty Ltd
27 Frederick Street,
Birmingham,
West Midlands,
United Kingdom,
B1 3HH
By Sonica Ltd
8 Springhill Lane
Wolverhampton
West Midlands
United Kingdom
WV4 4SH
Acer Beauty Ltd
8 Euston Place,
Leamington Spa,
CV32 4LN
Laser Skin Leicester Ltd
158 Upper New Walk,
Leicester,
United Kingdom,
LE1 7QA
H LASER LTD
15 College St
Nottingham,
NG1 5AQ
KROAM SKIN LTD
Suite 2M, Queens Chambers,
5 John Dalton Street,
Deansgate,
Manchester,
M2 6ET
Laser Skin Leeds Ltd
Lower Ground Floor,
31 Park Square West,
Leeds,
LS1 2PF
BTR Trading Ltd
142 New Road
Bromsgrove
B60 2LE
Email: info@laser-skin.co.uk
You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Customer Services Policy
COMMITMENT TO EXCELLENT CUSTOMER SERVICE STATEMENT
At Laser Skin UK, we are dedicated to delivering exceptional customer service. Our commitment is rooted in maintaining the highest standards of professional excellence to ensure the best outcomes for all our clients. We welcome and value all feedback and see it as a valuable opportunity to continuously enhance and improve our services for our clients. In the unlikely event that your experience is not as anticipated or has fallen short of our expected levels of excellence, we appreciate the opportunity to rectify any grievance for you.
COMPLAINTS PROCESS
HOW LASER SKIN DEAL WITH COMPLAINTS THAT MAY ARISE:
Laser Skin UK prioritises client satisfaction, and the complaints procedure is crafted to address concerns promptly. It applies to all services and products that Laser Skin offers.
At Laser Skin UK, we believe in making it easy for clients to raise concerns or register complaints. Our policy is to welcome complaints as opportunities for learning and improvement, ensuring they are handled appropriately and taken seriously.
The policy is not designed to appoint blame, consider the possibility of negligence or to provide compensation.
Clients can log a complaint in person or in e-mail to info@laser-skin.co.uk.
Once acknowledged Laser Skin require all complaints to be put in writing by e-mail to the Clinical Manager. The client will receive a full response within 21 days of receipt of the complaint or concern. This will enable us to investigate the matter fully.
Any complaints will be dealt with the therapist involved, with the upmost discretion and maintaining confidentiality.
If the complaints cannot be resolved, then the matter will be referred to the director.
The client should be aware of the no refunds policy.
HOW COMPLAINTS ARE ASSESSED:
• Each complaint is assessed impartially.
• We treat all complaints fairly and with respect.
• All personal data is stored confidentially in line with GDPR guidelines.
REFUNDS POLICY
Laser Skin does not offer refunds, unless a course has been paid for and you change your mind in 7 days of purchase and no services have been redeemed.
There is no refund on pre-pays and they are not transferable to other individuals, treatments, or clinic. If you have started a course of treatments, we cannot offer refunds for the remaining sessions.
Individual treatments are not eligible for any refunds.
BOOKING/CANCELLATIONS POLICY
A booking fee of £20 is required for consultation that will be refunded against treatment.
Whilst we are reluctant to charge for any cancellations or ‘no show’ appointments, it has a detrimental impact on our services and clients.
We require a 48-hour notice period of cancellation. Clients who cancel, or reschedule within 48 hours will forfeit their deposit.
Package deals – Clients with a package will forfeit one treatment for every appointment that is cancelled, rescheduled with 48 hours or no shows.
Please ensure you fully understand the terms of business laid out here, if you have any questions at any time before or during your treatment course, please do not hesitate to discuss with your therapist or email info@laser-skin.co.uk.